Review JKZ Network URL Shortener’s refund, cancellation, subscription, and billing policy for paid plans and services.
Last updated: August 02, 2026
Thank you for subscribing to JKZ Network URL Shortener. We want to ensure you have a clear understanding of our billing, cancellation, refund, and payment dispute procedures.
1. Subscriptions and Recurring Billing
All premium subscriptions (monthly or annual) are billed on a recurring schedule. By subscribing, you authorize our secure payment processors to charge your payment method at the beginning of each billing cycle. All recurring subscription payments are non-refundable once the billing period has started.
2. Cancellation Policy
You can cancel your subscription at any time. To cancel, navigate to your Account Plan settings in the dashboard and click the cancel button, or contact billing support. Upon cancellation, your premium plan will remain active until the end of your current paid billing period. After this, your account will be automatically downgraded to the Free plan limits. Canceling stops future renewals but does not automatically refund past charges.
3. Refund Eligibility Criteria
Because our SaaS platform provides immediate access to digital resources (such as advanced links, biolinks, custom domains, AI credits, and APIs), we operate on a general no-refund policy. Refund requests are reviewed according to the plan, payment method, applicable law, and the circumstances of the request. However, we review refund requests under the following limited conditions:
- Double Billing: If you were accidentally charged twice in a billing cycle due to a technical error, we will issue a full refund for the duplicate charge.
- Technical Failure: If the platform suffers from a prolonged, unresolvable technical failure that prevents you from using your plan features, and our support team cannot resolve it within 7 business days, a partial or full refund may be issued.
- Annual Renewals: Refund requests for annual plan auto-renewals may be reviewed on a case-by-case basis if submitted to our support team within 48 hours after the payment transaction.
- Excluded Payments: One-time setup fees, enterprise invoices, and consumed AI/API credits are non-refundable.
4. Chargebacks and Payment Disputes
If you file a chargeback or dispute with your bank or credit card company without contacting our support team first, we reserve the right to immediately suspend or permanently terminate your account, restrict your API access, and disable all shortened links and biolink pages connected to your account. Unresolved disputes may result in permanent data deletion.
5. How to Request a Refund
To request a refund, please send an email to info@jkznetwork.net with your account username, the invoice ID, the payment date, and the reason for your request. Refund requests will be reviewed and responded to within 3 to 5 business days.